Privacy Policy
Last updated: 4 November 2026.
This privacy notice explains how Eco Amend Maintenance Service Ltd (“we”, “us” or “our”) handles personal information when you visit this website, contact us or request property maintenance services.
1. Who we are
The data controller is Eco Amend Maintenance Service Ltd, registered company number 17417427. Registered office: 64 Northern Parade, Portsmouth, PO2 9LN, United Kingdom. To raise a privacy request, please call +44 7871 267035 or use the contact form on our website. A dedicated public email address is not yet available.
2. Information we collect
When you ask for a quote or contact us, we may receive your name, phone number, email address (if provided), postcode, property or project details, preferred dates, and any messages or photographs you choose to share. We may also receive routine technical information, including IP address and browser details, necessary for website security and functioning. If you become a customer, we may hold service agreements, invoices, correspondence and information needed to carry out the work.
3. How we use information and our lawful bases
- Enquiries and quotations: to respond and discuss work you request (steps before entering a contract and, where appropriate, legitimate interests).
- Providing agreed services: to arrange visits, perform work and manage customer relationships (contract).
- Accounting, tax and legal records: to comply with applicable legal obligations.
- Website security and basic administration: to protect our website and prevent misuse (legitimate interests).
- Optional analytics or marketing cookies: only when implemented and when required permission has been obtained through the cookie settings.
We do not use quote form details to add you to marketing lists without an appropriate lawful basis.
4. Sharing and service providers
Relevant information may be processed by our website hosting provider, email delivery provider, form software and other trusted technology suppliers acting on our instructions. If you choose to contact us via WhatsApp, Meta’s terms and privacy practices also apply. We may share necessary information with qualified subcontractors or tradespeople only in connection with an agreed job and appropriate arrangements.
5. International transfers
Some digital service providers may process data outside the United Kingdom. Where this occurs, we aim to use appropriate safeguards as required by UK data protection law.
6. How long we keep information
We keep information only as long as reasonably needed for the relevant enquiry, service relationship, dispute or legal requirement. Accounting and tax records may need to be kept for longer under applicable law. Enquiry information is reviewed periodically and deleted when no longer necessary. Please contact us if you want to ask about a particular record.
7. Cookies
This website may use essential cookies, and additional cookies if any optional features are enabled. Cookie choices are managed by the cookie consent tool where applicable. Please read our Cookie Policy for more information.
8. Your UK data protection rights
Subject to legal conditions, you may request access, correction, erasure, restriction, portability, or object to certain processing. If our use of information relies on consent, you can withdraw that consent at any time without affecting earlier lawful processing.
You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.
9. Security
We use reasonable technical and organisational measures appropriate to the information handled. No internet transmission or storage system is completely risk-free.
10. Updates to this notice
We may update this policy to reflect changes to our services, providers, website or legal requirements. The latest version will appear on this page.